This is not an Entirely d20-Centric Blog. For Example...
My mind wonders during the half-hour break between classes. Today's result : I think that I like service based jobs, but not sub-serviant jobs.
First job - Working at a haunted hay-ride, two consecutive octobers (Justin Guarini signed my paychecks). It was providing a service, namely scaring teenage boys and girl-scout troops (my favorites). These people were at the mercy of us actors/monsters, as they were pulled along - We were in control, even though it was for their entertainment.
Next job, working at Rita's Italian Ice for a summer. Terrible. Not only were there tons of rules/regulations to live up to on the inside (weight in ounces of ice-cream per cone, for example) , but customers were in an ideal position to complain and make my life harder in general. There were two ways a sale went - problematic, and lacking in problems "I don't understand your menu / I want a product you don't have / This product doesn't live up to my standards". People don't respect fast-food servers. I don't really remember getting positive feedback, other then <$1.00 tips of people who didn't want their change. Pay was junk too.
Moving on - working as a bus boy at a small restaraunt. I enjoyed the atmosphere, my boss and co-workers. People who came in to eat knew that customer > bus boy, but didn't treat you poorly because of it. Money was great, and customers left large amounts of positive feedback consistently in the form of tips. More often then not, you were thanked for boxing up leftovers and clearing plates. On this note - Tip well. Please. If the waiter didn't forget you existed, brought you warm food and cold drinks, they deserve it. The difference between a 15% tip and a 20% tip on a $40 meal is only two dollars, and a 20% plus tips really makes people's days.
Now - I'm at ITS. Things can go both ways. When people complain and are dissatisfied, its 99% not our fault, some piece of server hardware died (and is in the process of being fixed) ect. When they are really thankful, and a precious handful of them are, it makes things worth it. We're serving people, but in the end, we have the power.
First job - Working at a haunted hay-ride, two consecutive octobers (Justin Guarini signed my paychecks). It was providing a service, namely scaring teenage boys and girl-scout troops (my favorites). These people were at the mercy of us actors/monsters, as they were pulled along - We were in control, even though it was for their entertainment.
Next job, working at Rita's Italian Ice for a summer. Terrible. Not only were there tons of rules/regulations to live up to on the inside (weight in ounces of ice-cream per cone, for example) , but customers were in an ideal position to complain and make my life harder in general. There were two ways a sale went - problematic, and lacking in problems "I don't understand your menu / I want a product you don't have / This product doesn't live up to my standards". People don't respect fast-food servers. I don't really remember getting positive feedback, other then <$1.00 tips of people who didn't want their change. Pay was junk too.
Moving on - working as a bus boy at a small restaraunt. I enjoyed the atmosphere, my boss and co-workers. People who came in to eat knew that customer > bus boy, but didn't treat you poorly because of it. Money was great, and customers left large amounts of positive feedback consistently in the form of tips. More often then not, you were thanked for boxing up leftovers and clearing plates. On this note - Tip well. Please. If the waiter didn't forget you existed, brought you warm food and cold drinks, they deserve it. The difference between a 15% tip and a 20% tip on a $40 meal is only two dollars, and a 20% plus tips really makes people's days.
Now - I'm at ITS. Things can go both ways. When people complain and are dissatisfied, its 99% not our fault, some piece of server hardware died (and is in the process of being fixed) ect. When they are really thankful, and a precious handful of them are, it makes things worth it. We're serving people, but in the end, we have the power.
posted by Unknown at 1/20/2006 02:32:00 PM
2 Comments:
The ice cream is measured in times around the cup/cone you go, (not filling the center, this is strictly prohibited), and it is suppose to fall inside a certain range. Rita's has undercover testers that check these sort of things per store on a monthly basis, as well as things like consistency of the ice, and attidute of servers. Stores that aren't in complaiance are subject to loose their franchise licence.
So, what kind of boss was Justin Guarini? Heard he's a really nice guy.
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